Marbe Lesoiva
Voitex Joins the Good Cause:
Helping Feed People with Cutting-
Edge Solutions and Top Service
Introduction
Marba Lesoiva is a food kitchen organization dedicated to providing essential supplies to individuals in need. With a mission to support the community, Marba Lesoiva faced challenges in streamlining their operations and ensuring efficient communication. Voitex stepped in with cutting-edge phone systems and IVR setups, transforming the organization's workflow and efficiency.
Challenge
Marba Lesoiva's operations were labor-intensive, requiring 3-5 employees to handle incoming calls, process orders, and manage deliveries. This process was not only time-consuming but also prone to errors, leading to inefficiencies and delays in service. The organization needed a solution to streamline these processes, improve accuracy, and reduce the workload on staff.
Solutions
Voitex introduced an advanced phone system with a custom IVR script tailored to Marba Lesoiva's needs. This system allowed callers to connect anonymously, input their order details, and have their data automatically processed and scheduled for fulfillment. The setup included:
Automated System
An automated system that captures caller data, schedules deliveries, and sends confirmation messages — all without human intervention.
Custom Access Control
Integration of advanced features to handle complex scenarios, such as Shabbat meals requiring specific portion calculations and delivery logistics.
Intuitive Portal
A user-friendly portal for staff to review call logs, identify trends, and manage communication effectively.
Implementation
Utilizing Voitex's flexible system, the following design resulted in an automated flow to carry out the organization’s mission:
Incoming call
Phone number input
Caller address retrieval
Verify address
Input requirements
(days, portions, reason, etc.)
Delivery fee processed
Delivery fee
Order Confirmation
The entire process is automated, eliminating the need for a human to ask questions or capture answers. Callers don't even need to leave a message.
1. Custom Script
Setup
Voitex designed a custom IVR script that aligned with Marba Lesoiva's workflow. This script guided callers through the process of placing orders, verifying information, and ensuring accurate delivery scheduling.
2. Automated Data
Processing
The system automatically captured and processed caller information, reducing the need for manual data entry and minimizing errors.
3. Comprehensive
Reporting
Staff received daily reports via email, providing insights into call logs, order statuses, and delivery confirmations. This allowed for proactive management and quick response to any issues.
4. Additional
Feature
Voitex configured the system to handle special cases, such as Shabbat meal deliveries, ensuring the correct portions and logistics were managed seamlessly.
According to Mrs. Landau,
"Instead of employing 3-5
people, the system
handles it all."
Wrap-Up
Voitex's solution significantly improved Marba Lesoiva's operations. The organization's workflow became more efficient, allowing staff to focus on other important tasks. Voitex also provided ongoing support, quickly addressing any issues and making necessary adjustments
The impact of Voitex's system extended beyond Marba Lesoiva to Marba Besimcha, another organization benefiting from Voitex's PBX product. The intuitive portal, reliable internet connection, and comprehensive reporting features ensure smooth communication and effective management.
Mrs. Landau praised the system, stating, "Once everything was set, we needed to do literally nothing! Aside from minor corrections here and there. And when those occur, the team is always available to adjust the flow and apply changes through beautiful communication.
Overall, Voitex's innovative solutions and exceptional customer service transformed Marba Lesoiva and Marba Besimcha's operations, turning complex challenges into streamlined, efficient processes.
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